General Terms & Conditions

Payment Terms: All orders will be shipped by seller to buyer when ready and unless otherwise agreed to in writing by seller the payment of each order shall be due at the time of shipment. Forms of payment accepted are AMEX, VISA, MASTER CARD, wire transfer or certified funds. All credit card payments will be processed and approval received prior to shipment. All custom orders shall require a deposit at the time of order equal to 50% of the order value with the balance due at the time of shipment per the terms stated above. Any failure by buyer to make a payment pursuant to these terms for any order, in whole or in part or otherwise shall constitute a default by buyer and buyer shall forfeit any deposits made or goods received. In the event of a default as defined herein, seller shall have the right to cancel any current or future order(s) from buyer and dispose of any goods pursuant to such orders as seller sees fit.

Order Cancellation: No cancellations will be accepted once an order is entered into with the buyer executing the sales order.

Shipping & Freight: Orders are sold FOB Tampa, Florida, USA. The buyer is responsible for all freight charges and agrees to pay any charges incurred on its behalf for the shipment of the order. The risk of loss or damage of the goods in the shipment of an order passes to the buyer upon delivery of the goods to the freight carrier from seller even if the freight charges are “prepay & bill”. Any and all claims of loss or damage in a shipment are the responsibility of the buyer to process with the freight carrier.

Returns: Request for non defective returns for any item must be made within one (1) day after the receipt of the goods from the freight carrier. Firstly, ALL returned merchandise must be returned in its original packaging or it will not be accepted. Secondly, without the prior authorization and issuance of a Return Authorization number by the seller, the return will not be accepted. Returns acceptance is at the sole discretion of the seller and a restocking fee may apply. Please inspect all merchandise received immediately. Seller maintains the right to issue merchandise credit for any given credit that it may choose to issue.

Agreement: All estimated ship dates are good faith estimates and seller shall not be responsible for any delay in delivery or non delivery in whole or in part for any reason. The seller shall have the right to deliver any order in installments, in whole or in part. Payment by seller for any given installment shipment shall be due pursuant to the payment terms stated herein with respect to each installment. Delivery of non conforming goods or a default of any nature in relation to one or more installments will not constitute a breach of this agreement as a whole.

Warranty: Seller warrants that products which it sells to be free of defects in materials & workmanship for a period of 6 months from the date of the original sale from seller to buyer. The sole remedy for such defects as defined herein shall be the replacement of the defective product. In no event shall any remedy exceed the original value of the product(s) in question. It will be the responsibility of the buyer to pay for all freight charges to return the defective product to seller in Tampa, FL, USA, buyer must also return all merchandise in its original packaging, & seller shall provide a replacement product in its sole discretion freight paid. In no event shall seller be held liable for any financial damages, lost profits, freight charges, fines or fees of any type whatsoever which might be incurred by buyer or its customers as a result of such defect(s) as defined herein or for any actions, errors, omissions, negligence, or administrative deficiency in services and or product(s) provided by seller, its employees, agents or representatives. In no event shall buyer be authorized to pay for any products from seller short of the full order value without the express written consent of the seller. Any such short payment or a non payment (within terms) of an invoice or bill when presented by seller (whether disputed per the product warranty definitions contained herein or not) shall constitute an immediate breach of all warranty obligations by seller to buyer for all goods, products & services provided on that order or invoice in dispute. Any disputes concerning any and all aspects of goods, products and services provided by seller shall be governed under the laws of the state of Florida and the parties consent that proper venue for such disputes and claims of any type whatsoever shall be in Hillsborough County Florida.

Special Crystal Warranty: All crystal stones used in Isabella Adams products, have been set by hand with care utilizing the finest materials. However, the crystals may loosen with use or handling over time. Some movement of the crystals inside the setting is normal. However, if a crystal should ever fall out or crack, please call (866) 904-7080 for warranty details.